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Returns & Exchanges
We want you to love your Rails pieces; however, if you are not completely satisfied, we accept returns on unworn, unwashed items with original tags attached within 30 days of purchase.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process.
3
Package Your Items
Securely pack your items in the original shipping box or a similar mailer, ensuring all original tags are included.
4
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing